Whether it is a billing question, a device that will not cooperate, or you want to check a specific channel is carried before you subscribe — send it over. Replies usually land within a couple of hours and always inside a day.
The more detail the better: the device you are using, the app you installed, and what appears on screen when it goes wrong. It saves a round of questions.
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A fair share of messages are answered by one of these pages, and reading one is faster than waiting on a reply:
