Refund Policy
The short version: you have seven days from your first purchase to change your mind and get the money back. The detail below covers what qualifies, what does not, and how long the money takes to come back.
Money-Back Guarantee
Krooz IPTV offers a 7-day money-back guarantee on all new subscriptions. If you're not satisfied with your Krooz IPTV service within the first 7 days of your subscription, you can request a full refund — no questions asked.
Refund Eligibility
A refund request qualifies when all of the following are true:
- Your refund request must be submitted within 7 days of your initial purchase date
- The subscription must be your first purchase with Krooz IPTV (renewals are not eligible for the money-back guarantee)
- Your account must not have violated our Terms of Service
- You must provide a valid reason for the refund request
Non-Refundable Items
These fall outside the guarantee:
- Subscription renewals after the initial period
- Requests made after the 7-day money-back guarantee period
- Accounts terminated due to Terms of Service violations
- Promotional or discounted subscriptions (unless otherwise stated)
- Free trial accounts (no payment was made)
How to Request a Refund
To ask for one:
- Step 1: Send an email to [email protected] with the subject "Refund Request"
- Step 2: Include your full name, email address used for the subscription, and the reason for your refund request
- Step 3: Our support team will review your request and respond within 24-48 hours
- Step 4: If approved, the refund will be processed to your original payment method within 5-10 business days
Refund Processing Time
After approval, the money moves at the speed of the original payment method:
- Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
- PayPal: 3-5 business days
- Cryptocurrency: Non-refundable due to the nature of blockchain transactions
Partial Refunds
There are no pro-rata refunds for time left on a term, and once the seven days have passed the guarantee no longer applies. This is exactly why the free 24-hour trial exists — use it first and the question rarely comes up.
Service Issues
If you experience persistent technical issues with Krooz IPTV that our support team cannot resolve within 72 hours, you may be eligible for a refund or service credit regardless of the 7-day period. Contact our support team for assistance.
Contact Us
For refund requests or questions about this policy, contact the Krooz IPTV support team:
Email: [email protected]
Last updated: August 2026
